| Company Name | Directi |
| Qualification | Any Graduate |
| Experience | Freshers |
| Job Location | Mumbai |
| Job Role | Associate |
| Salary | 2,00,000 - 2,50,000 P.A. 20,000 gross per month + 1000 night allowance + 24000 one time bonus after 1 year completion |
| Industry | IT |
| Website | www.allindiajobs.in |
Responsibilities:
- Being the front line support for customers over email, phone, or other channels
- Troubleshooting and resolving issues related to our domain name and hosting products
- Up-selling and cross-selling BigRock products to qualified customers where appropriate
- Investigating and identifying solutions to various kinds of technical issues spanning DNS, business email, hosting, and associated products
- Escalating complex system-wide issues or bugs to L2 support and software engineering teams
- Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
- Reviewing existing product documentation and publishing documentation in internal & external knowledge bases
Requirement Specification:
General Requirements:
Age: 27 or lesser
Experience: 0-1 year in Customer Service or similar capacity, preferably on an IT platform
Educational Qualifications : Graduate from any stream.Any Engineering, or BSc (IT or Computers) preferred
Detailed Requirements:
- Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
- Strong customer interaction skills and ability to work in a variety of customer situations.
- Strong written and verbal communication skills.
- Ability to solve complex problems quickly, inventively and resourcefully.
- Good working knowledge of computers and the Internet; strong ability to develop new skills.
- Highly motivated and energetic team player, with excellent interpersonal skills
- Must be willing to work in shifts (including at night and on holidays)
Technologies involved (prior knowledge of these would be a plus):
- Domain name system (DNS)
- Domain names and domain name registration
- Web Hosting
- cPanel/Plesk
- PHP,Perl,ASP, dotNET, Perl and FastCGI
- Drupal, Wordpress,DotNetNuke, Magento, other softwares
- Simple Database functions like Backup/Restore
- Email Solutions
- POP/IMAP/SMTP
- Digital Certificates
- Website Builder Tools
Directi Walk-In Details:
Walk-In Date: 10th and 11th February 2015Interview Timing: 10 Am Onwards
Interview Venue:
Directiplex,Off Old Nagardas Road,
Near Andheri Subway,Andheri (East),
MUMBAI,Maharashtra,
India 400069
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