You can also see: HCL Placement Papers 2015
| Company Name | HCL Technologies |
| Qualification | BE, B.Tech, MCA, BCA, B.Sc |
| Experience | Freshers (2013, 2014 Pass-outs) |
| Job Location | Chennai |
| Job Role | Trainee Engineer |
| Salary | 1.80 LPA |
| Industry | IT Software |
| Website | www.allindiajobs.in |
Desired Profile:
- 2013/2014 B.tech/BE/ (Branches - EEE, CS, IT, ECE, E&I)/BCA/BSc/MCA
- 50% throughout in academics
- No standing arrears
- Willing to relocate anywhere in India/Abroad
- Willing to sign the Service Agreement as applicable
- Willing to work in 24*7 environment
Job Description:
- Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
- Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any)
- Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
- Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
- Administer and provide User account provisioning & activities
- Assign work orders / incidents to appropriate support teams and follow up until closure.
- Route problems to internal 2nd and 3rd level IT support staff
- Escalate complex problem to appropriate support specialists
- Routine maintenance updates with other IT staff and business units
- Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
- Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
- Identify, evaluate and prioritize customer problems and escalations
- Participate in on-going training and departmental development
- Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support
HCL Walkin Details:
Walkin Date: 10th January 2015Time: 9 AM
Venue:
Tagore Engineering College,
State Highway 121,
Rathinamangalam, Tamil Nadu 600048
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