IGATE Recruitment For BE,B.Tech,MCA Freshers In February 2015 . Openings For Freshers At IGATE Noida In February 2015. BE,B.Tech Freshers Jobs 2015. MCA Freshers Openings 2015 In February.
| Company Name | IGATE |
| Qualification | BE,B.Tech,MCA |
| Experience | 0 - 1 Years |
| Job Location | Noida |
| Job Role | Technical Support Engineer |
| Salary | Best In The Market |
| Industry | IT-Software |
| Website | www.allindiajobs.in |
Job Description:
- Experience in an inbound technical helpdesk for IT Infrastructure Client, troubleshoot & resolve issues related to Windows, Printers, Enterprise Applications like Outlook, VPN, Blackberry, Basic computing skills
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
- Escalate complex problem to appropriate support specialists.
Desired Candidate Profile:
- Excellent communication and conversation skills (Verbal and Written)
- Should have a great customer handling skills
- Should be ready for 24/7 shift .
- Ability to work under considerable pressure managing multiple tasks and priorities.
- Ok for a 2 years Service Agreement.
Additional Information:
- Should be flexible to work in 24/7 environment in shifts.
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