Netcore Solutions Walkin Drive for freshers on 1st April 2015 ~ your job search end here

Netcore Solutions Walkin Drive for freshers on 1st April 2015. Netcore Solutions Job Openings in Mumbai for freshers as Technical Support position. B.Sc, B.Com, BBA, BCA, BCS, BA Freshers are eligible to attend this drie. Interested and eligible candidates can directly walkin to below mentioned address.

Company Name	Netcore Solutions Pvt Ltd
Qualification	B.Sc, B.Com, BBA, BCA, BCS, BA
Experience	0 - 1 year
Job Location	Mumbai
Job Role	Technical Support
Industry Type	BPO
Salary	Not Mentioned
Website	www.allindiajobs.in

About Company:

netCORE has a suite of products and services for digital marketing. It proudly stands at no.1 in email marketing and ranks in the top 3 in SMS services in India. Its Email Marketing suite offers access to a scalable technology platform. Mobile marketing solutions span from group sms based solutions, mobile coupons, sms competitions and polls, integration to back-end systems like ERP, CRM or Loyalty solutions as well as voice solutions on IVR, toll free numbers, missed calls or shortcodes and longcodes for receiving incoming messages.

Responsibilities:

Directly responsible for uptime record, and will have the ownership of the end-to-end performance and reliability of customer-facing services.
Accountable for ensuring users can always reach and use all of the services provided.
Deep dive into critical issues and provide suggestion to Dev/Design teams
Contribute to and execute upon short-, mid-, and long-term strategy for the support team.
Mentor a team of support engineers providing operations support to production systems and running highly visible operational projects, with regards to deploying live end-user systems and mission critical services.
Delivering health checks on the production.
Delivering well documented incidents in assigned to or detected by the team.
Ensuring efficient monitoring of the teams queue and responses to incidents raised by the team or by the business within the agreed SLA response times.
Ensuring necessary automated monitoring in place
Ensuring creation of problem records from the incident records as and when required.
Monitoring adherence to the agreed incident/problem procedures including participating in high priority incident recovery calls as and when required.
Guiding the support team lead with the production of weekly MI reporting on system availability / incidents.
Pro-active management to help improve system monitoring to reduce unnecessary system alerts and to improve existing and create new alerts as and when required.
Managing routine application maintenance which is deemed to be outside of the delivery teams remit.
Perform UAT along with testing teams and provide a go-no go call for releases
Follow all the processes laid down and ensure compliance at all times
Provide suggestions to superiors to improve processes
Ensure regular interaction with the 3rd party application vendors and the system operations providers.
Will face customer issues, push for speedy resolution internally if applicable and communicate resolution externally.

Required Skills:

Strong customer service orientation
Strong problem-solving orientation Note:
Excellent Communication skills(Verbal and Written)
Basic Computer Skills
Team orientation
Organizational skills
ONLY BSc/BCOM/BBA/BCA/BCS/BA,
Candidates with BE or MBA,pls DO NOT APPEAR

Note: Request you to appear for the interview with your updated CV and 1 passport size photo only between the above mentioned time.

Netcore Solutions Walkin Details:

Walk-in Date: 1st April 2015

Walk-in Time: 11 AM - 5 PM

Interview Venue:

Netcore Solutions Pvt. Ltd.

8th Floor, Peninsula Towers,

Peninsula Corporate Park

G. K. Marg, Lower Parel (W)

Mumbai - 400 013. INDIA.

Contact Person : Swati Sharma

Related Fresher Jobs:

Please Give Us Your 1 Minute In Sharing This Post!

SOCIALIZE IT →

your job search end here

Tuesday, 31 March 2015