| Company Name | Xerox |
| Qualification | BCA, BBA, B.Com |
| Experience | Freshers |
| Job Location | Noida |
| Job Role | Associate/Senior Associate -(Technical) |
| Industry Type | BPO / Call Centre / ITES |
| Salary | Not Disclosed |
| Website | www.allindiajobs.in |
Requirements:
- Candidate should be 2014 pass out and Fresher ( No Experience )
- Comfortable to work in 24*7 environment ( Flexible for night shifts/ Rotational Shifts )
- Demonstrate excellent oral and written communication skills
- Candidate should be BCA / BSc IT /B tech /BE /BBA/B.com/LLB.
- Candidate should be comfortable to sign 2 years Security Bond ( Agreement Breach of this bond will cost 2Lacs )
Responsibilities:
- Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff.
- Logs and tracks all calls using ticket tracking system
- Assists in software and hardware upgrades and new installations.
- Install personal computers, software, and peripheral equipment
- Perform installations and changes to user's workstations and assign requests to other technical staff member as needed.
- Enters pertinent resolution information and procedures into knowledge base.
- Trains users on software and hardware on-site, as required.
- Documents procedures as required.
- Maintain moderate level of proficiency in software and applications supported by IT.
- Assists in miscellaneous tasks as needed.
- Process data in ViewPoint E-discovery software
- Escalate issues seen during processing and take appropriate or requested action
- Validate and process data using a series of scripts, applications and queries
- Work with other departments to resolve issues associated with specific jobs
- Apply technical knowledge to resolve data integrity issues
- Work closely with team members to ensure jobs are completed in a timely manor
- Work to improve efficiencies by identifying bottlenecks and working with department manager to further automate processes
- Adhere to XLS operational guidelines and processes, to ensure work is done consistently
Xerox Walkin Details:
Walkin Date: 7th April 2015Walkin Time: 11 AM - 1 PM
Interview Venue:
Xerox Business Services India Pvt. Ltd.
Logix Cyber Park, C-28 & 29, 4th Floor, Tower-A
Sector-62, Block : C , Noida, UP-201301
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