Technical Support Engineer Jobs in Bitla Software for freshers - October 2014. Bitla Software Job Openings in Bangalore for freshers as Technical Support Engineer Position. Candidate should Understanding the working of Web Applications/Saas based products. Interested and eligible candidates can apply online through the below provided link.
| Company Name | Bitla Software |
| Qualification | Any Graduate |
| Experience | Freshers |
| Job Location | Bangalore |
| Job Role | Technical Support Engineer |
| Industry Type | IT |
| Salary | 1.2 LPA – 1.5 LPA |
| Website | www.allindiajobs.in |
Job Description:
- Candidate will be responsible for resolving customer's issues via the telephone, email or Skype session and performing regular follow ups with customers with recommendations, updates and action plans.
- Reproducing issues in-house and escalating them in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Candidate will be responsible for creating new knowledge Base articles to capture new learnings for reuse throughout the organization.
- Candidate must coordinate with other Technical Support Engineers on cases which will help cultivate their expertise.
Skills Required:
- Manual testing skills, UAT - mandatory
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Ability to follow standard engineering principles and practices.
- Logical approach to problem solving.
- Requirement gathering, analysis and documentation.
- Understanding the working of Web Applications/Saas based products
- Good Knowledge of Word & Excel documentation
- Exposure to Unix/Linux OS is a plus
Salary: 1.2 - 1.5 LPA
How To Apply:
Apply Here
