HP Bangalore Job Openings for freshers as IT Operations Support Analyst - August 2014. HP Recruitment drive for freshers as IT Operations Support Analyst Position. BE, B.Tech freshers jobs in Bangalore. Candidates are Participates as a member of an Information Technology (IT) technical team by taking phone calls/chats providing tech support to HP employees worldwide. Interested and eligible candidates can apply online through the below provided link.
| Company Name | HP |
| Qualification | BE, B.Tech |
| Experience | Freshers |
| Job Location | Bangalore |
| Job Role | IT Operations Support Analyst |
Job Description:
- Participates as a member of an Information Technology (IT) technical team by taking phone calls/chats providing tech support to HP employees worldwide.
- Performs basic analysis of functional or service requirements.
- Implements end-user or enterprise infrastructure or services as prepared by more senior engineers.
- Provides end user and routine or basic support of enterprise platforms and services. Monitors the environment and resolves issues utilizing available knowledge reference documentation.
- Monitors production schedules and ensures production jobs complete successfully without issues.
- Ensures complete and timely hand-off of incidents to other support teams as appropriate.
- Assists with enterprise-wide system maintenance and change implementation.
- Performs work assigned by others. Accountable for own work.
Qualification:
- Bachelors degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 0-2 years of related experience.
- May include highly experienced individuals performing entry-level equivalent work who are non-degreed or degreed in an unrelated field.
Skills Required:
- Good verbal and written communications skills. Understanding and working knowledge of infrastructure environments (e.g. operating system, security, network, voice, end user and server related applications).
- Understanding and working knowledge of business Information Technology (IT) applications (e.g. supply chain, customer relationship mgmt, Human Resources (HR), finance).
- Experience with monitoring and reacting to system events and end user / business requests.
- Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model.
- Good initiative, problem solving, priority setting, and collaboration skills. Basic organizational and analytical skills.
How To Apply
Apply Here
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