CGI Recruitment 2014 - 2015 in Chennai for Freshers - Last Date: 30th January 2015. CGI Job Openings in Chennai for freshers as Service Desk Analyst position. Any graduate freshers are eligible to apply for this drive. Interested and eligible candidates can apply online through the below provided link.
You can practice: CGI Placement Papers
| Company Name | CGI |
| Qualification | Any graduate |
| Experience | Freshers |
| Job Location | Chennai |
| Job Role | Service Desk Analyst |
| Industry Type | IT- Software |
| Salary | Not mentioned |
| Website | www.allindiajobs.in |
A Brief about CGI:
At CGI, we’re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 68,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at www.cgi.com.Job Description:
- The Level 1 / 2 Service Desk technician provides user support and customer service on company-supported computer applications and platforms.
Tasks and Responsibilities:
- Respond to requests for technical assistance, research reported incidents using available information resources
- The primary role is to diagnose, troubleshoot and resolve incidents or service requests reported by the Client (via call, email, chat or through a web portal).
- Appropriate use of available tools (remote takeover, knowledge base, ticketing tool, communication tools) / Diagnose and resolve technical hardware and software issues
- Log all service desk contacts within the incident management tool
- Document all troubleshooting steps and resolution activities within the incident management tool / Follow standard help desk procedures
- Assign non-resolved incidents or service requests to the appropriate support team
- Proper assignment of tickets (ticket coding and ‘assign to’ groups)
- Ticket Follow-Up: Daily monitoring and action of individual queues
- Identify and escalate incidents requiring urgent attention and action
- Stay current with system information, changes and updates
- Adherence to schedule / compliance for attendance
- May be entrusted with additional tasks to handle complex, escalated tickets, data analysis, technical document reviews depending on their performance.
- Compliance for CGI IS/IT Policy and well as CGI Code of Ethics
- Should be able to work in 24*7 shift rotation environment.
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