IGATE Recruitment drive 2015 for Systems Engineer - Apply Online . IGATE Job Openings in Noida for freshers as Systems Engineer Position. BE, B.Tech, B.Sc, BCA freshers are eligible to apply for this position. Interested and eligible candidates can directly attend the IGATE recruitment drive.
| Company Name | iGate |
| Qualification | BE, B.Tech, B.Sc, BCA |
| Experience | 0 - 1 year |
| Job Location | Noida |
| Job Role | Systems Engineer |
| Industry Type | IT-Software / Software Services |
| Salary | Not Mentioned |
| Website | www.allindiajobs.in |
Job Description:
- Should have excellent communication and English speaking skills
- Knowledge of basic computer operations.
- Courteous with strong customer service orientation.
- Dependable with proficient attention to detail.
- Good listening and responding skills.
- Should be willing to take up challenges and go extra mile to perform work responsibilities
- Should have great interpersonal skills and ability to perform under pressure
- Should have experience in a Technical call center / ISP Help Desk / Technical Help Desk.
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.
- Support customers across Telecommunication, Financial Services, Healthcare, and Technology vertical.
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
Desired Candidate Profile:
- Should possess 60% and above throughout academics
- Certifications like MCSE/CCNA /PMI/ITIL are preferred
- Willing to work in night shifts
- Willing to sign 2 years of Service agreement
- Basic computing skills
- Good written and oral communication skills are required
- Fresher’s with Graduation in BE/B.Tech can apply passed out in 2013 or 2014 only
- Maximum 1 year of experience in an international call center can also apply with above said qualifications only
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