Tech Mahindra Walkin Drive for freshers in Pune from 25th to 29th May 2015. Tech Mahindra Job Openings in Pune for freshers as Service Desk Associate position. Any Graduate freshers are eligible to attend this drive. Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.
| Company Name | Tech Mahindra |
| Qualification | Any graduate |
| Experience | 0 - 5 Years |
| Job Location | Pune |
| Job Role | Service Desk Associate |
| Industry Type | BPO / Call Centre / ITES |
| Salary | Not Disclosed |
| Website | www.allindiajobs.in |
Key Responsibilities:
- Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process.
- Follow-up/ update ticket for every call to ensure timely closure.
- Call ownership, drive to resolution and communication with customer.
- Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
- Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers.
- Proactive monitoring & Perform documented Escalation process.
- Troubleshooting on Application Support (Off Shelf or Customized)
- Troubleshooting on Printers & MFDs
- Troubleshooting on VPN software and Collaboration tools
- Troubleshooting on Password Reset tools and Remote Control tools
- Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals and Networking
- Troubleshooting Application and Workplace IT & Communications & Collaboration Support (including IP Telephony)
- Interaction with internal and external stakeholders
Desired Profile:
- Exposure on ITSM ticketing tools
- Working knowledge of ITIL framework.
- Exposure to similar role for a minimum of 6 months.
- Experience of working in 24/7 environment.
- 1 year or more experience in similar role.
- Experience on Apple application support and or Apple Certified Support Professional (ACSP) / Apple Certified Technical Coordinator (ACTC)
Skills and Advantages:
- Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers.
- Preferably
- CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
- Comp TIA PDI+
- Microsoft Office Specialist (MOS)
- ITIL Service Desk Institute Analyst.
- Excellent verbal and written communication skills
Selection/Interview Process:
- Aptitude Test
- Technical Interview
- HR Interview
Document Required (Original and Photocopies):
- SSC Marksheet
- HSC/Diploma Marksheet
- Graduation & Post Graduation all years’ mark sheets
- Photo ID proof (Pan Card/ Passport / Driving License / College ID)
- 2 photographs
- Resume
Related Fresher Jobs:
Tech Mahindra Walkin Details:
Walk-in Date: 25th to 29th May 2015Interview Timings: 10:30 - 2 PM
Interview Venue:
Tech Mahindra Ltd. (Training Block-Basement Area)RGIT, Phase-III,
Pune-411057.
Contact Person: Farhanaaz Kalkoti/Abhay
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