HP Recruitment Drive 2015 For Freshers in January at Bangalore. HP Openings For BE,B.Tech Freshers 2015. Bangalore Freshers Jobs 2015. Freshers Openings at HCL in January 2015. HCL Recruitment For BE,B.Tech Freshers as Server Support Engineer.
| Company Name | HP |
| Qualification | BE,B.Tech |
| Experience | Freshers |
| Job Location | Bangalore |
| Job Role | Server Support Engineer |
| Salary | Best in the market |
| Industry | IT |
| Website | www.allindiajobs.in |
Job Description:
- Provides technical support to customers and resellers via incoming customer contacts to HP Global Solutions Centers, focusing on solutions for various hardware faults, business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems, remotely.
- Works on complex problems / projects where analysis of situations or data requires an in depth evaluation of multiple factors.
- Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways.
- Works on assignments that are complex in nature and require judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions.
- Leads and /or provides expertise to functional project teams and may participate in cross-functional initiatives.
Key Responsibilities:
- Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products
- Assisting end users to avoid or reduce problem occurrences
- Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ)
- Adding case resolution to Knowledge Management System
- Engaging support as needed to ensure SLA demands are met
- Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).
- Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
- Providing direction and guidance to process improvements.
- Articulating recommendations and explain resolutions to clients.
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